To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Many types of merchandise are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials or flammable liquids or gases.
Other non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are given (if applicable)
Book with obvious signs of use
CD, DVD, VHS cassette, software, video game, cassette or vinyl disc that has been opened
Any item that is not in its original condition, is damaged or has missing parts for reasons that are not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund is approved or declined.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a number of days.
Late or Missing Refunds (if applicable)
If you have not yet received a refund, please check your bank account again first.
If you have not yet received a refund, please check your bank account again.
Contact your credit card company. It may take some time before your refund is officially posted.
Ensuite, contact your bank. It often takes some time before a refund is issued.
If you have done all of this and still have not received your refund, please contact us at firstname.lastname@example.org.
Articles for sale (if applicable)
Only items at normal price can be refunded. Unfortunately, items on sale cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at email@example.com and send your item to CP 535, Prévost,Qc, J0R 1T0, Canada
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the originator had the order shipped to you to give it to you later, we will send a refund to the originator and they will inquire about your return.
You will have to pay your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
The time it takes for the exchanged product to reach you may vary depending on where you live.
If you are shipping an item over $75, you should consider using a shipment tracking service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.